Frequently Asked Questions

Everything you need to know about the Success Family Platform

Getting Started

Communities

Points & Wallets

Boosts & Posts

Events & Live Streaming

Storage & Media

Direct Messages

Profile & Social

Referrals

Payments & Top-ups

Still have questions?

If you can't find the answer you're looking for, feel free to reach out to our support team or ask in one of our communities.

Frequently Asked Questions

Getting Started

What is Success Family Platform?

How do I get started?

Is the platform free to use?

Do I need to top up after signing up?

Communities

What are communities?

How do I create a community?

How do I join a community?

Can I leave a community?

Are there any costs to join communities?

Points & Wallets

What are points?

How do I get points?

How do I convert points to cash?

What is the minimum payout amount?

How are points calculated?

Boosts & Posts

What are boosts?

How do I boost a post?

Can I undo a boost?

What are boost rewards?

How do I create a post?

What types of media can I add to posts?

How does the discovery feed work?

Events & Live Streaming

What are events?

How do I create a live event?

How much does it cost to start an event?

How much does it cost to join an event?

Can I record events?

What happens if an event is cancelled?

Can I cancel my event registration?

What happens if I miss a live event?

Storage & Media

How much storage do I get?

How do I purchase additional storage?

What happens if I exceed my storage limit?

Can I upload videos to posts?

What are playlists?

Direct Messages

How do I send a direct message?

Can I send media in direct messages?

Profile & Social

How do I edit my profile?

What is my profile used for?

Can I follow other users?

Referrals

How do referrals work?

How do I get my referral code?

What do I get for referring someone?

How do I use someone's referral code?

Payments & Top-ups

How do I top up my wallet?

How long does payment verification take?

What payment methods are accepted?

Can I get a refund for top-ups?

How do I view my transaction history?

What happens if my top-up is rejected?

Still have questions?